Your Twitter account has been locked

I should have known better than to change the date of birth on my company’s Twitter Account Veryfi to the company’s inception date 2 years ago. Without warning or any confirmation Twitter immediately declared that I must be underage and locked the company account.

As panic set in, I explored my options. Oh I can prove to Twitter my identity by submitting my drivers license to them. But how will Twitter know I really own this company account if my identity is no tied to the Veryfi Twitter account? I shrugged and decided to share my drivers license.

Little did I realize that their form was also broken and kept on rejecting the drivers license photo followed by disabling the “Upload image” button. A company with a market cap of $30B based in the heart of SF cannot do basic QA (quality assurance) on a feature that serves justice? No way! In the end I managed to get it working. There, sent.

Twitter’s broken form to prove your identity by sending your PII to who knows where.

Few hours later, silence.

I check gmail.

A sentence has been served…

At this point I had enough. But, let’s rewind this a tad to reflect on this problem.

How to destroy trust

Jack (CEO of Twitter) gained my trust for Twitter when he came back to Joe Rogan(JRE Podcast) for the 2nd time to cleanup the mess of his first appearance. Kudos to Joe Rogan for reeling him back in and for Jack to face the music. Jack arrived with his legal advisor Vijaya Gadde. Tim Pool(an American journalist, YouTuber, and political commentator) also joined to spice up the discussion.

During the interview, listening with laser sharp focus, I gained more empathy and respect for Twitter and it’s daily challenges. A platform that is juggling free speech, propaganda and fake news. It is a bloody tough job! Peoples emotions run wild. We all have something to say.

How does one determine truth from fact?

When does one hand down a sentence?

“ei incumbit probatio qui negat, non qui dicit” — Presumption of guilt, in Latin

Presumption of guilt is a default position based on pessimism and suspicion whereas presumption of innocence is based more on optimism and trust. So which playbook does Twitter really play?

But I disgres.

Tim Pool drilled Jack and Vijaya around the decision making process before killing Twitter accounts. “Where does machine logic and where does human intervention come in?” Of course the answers were colorful but Jack made bold promises for a better review processes and more care before killing accounts.

I was sold. I now gave Twitter more love. They had a hard problem to solve and their CEO had committed to fixing it.

Until, months later, when I declared my company’s twitter age to be 2. <insert-police-lights-here>

Should computers run the world?

Strangely enough, the night prior I was glued to Royal Institutes lecture by Hannah Fry(a British mathematician, author of Hello World) speaking about machine bias in decision making. You can catch it here on YouTube: https://youtu.be/Rzhpf1Ai7Z4

Hannah presented a fascinating topic. She questioned the audience to see who would let machines dictate their fate in a legal system where machines are used to do just that. Being a software engineer by degree and a 2nd time entrepreneur I declared that I rather let an algorithm decide fate. My view was that due to a more logical approach, minus the human emotion bias that occurs during heated trials, a machine will lead to a fair outcome.

“Ladies and gentlemen, please return your seats and tray-tables to their full upright positions, and extinguish all smoking material, as we’re about to land in the red zone. Ahh! No survivors!” — Fight Club

Hannah, I was wrong!

Where to from here…

Back to the case at hand.

The story is Twitter decided to ban Veryfi’s Twitter Account https://twitter.com/veryfinance because I wanted to tell the truth and tell them the company’s actual date of birth was 2 years ago. Twitter’s logic was as simple (and stupid) as this:

IF age(dob) < 13 THEN
LockAccountImmediately('DoNotConfirmWithUser')
SendDeathNote('FewMinsLater')
ENDIF

12 hours later… I think Twitter actually deleted Veryfi’s Twitter Account without any due diligence.

Not a good sign when you visit your company’s twitter account (https://twitter.com/veryfinance)and see this.

Earlier in the day I also complained to @TwitterSupport using my personal twitter account. I’m pretty sure it fell on death ears since no one acknowledged or offered to help.

Tonight I went for a walk to reflect on this issue. Walking past many famous companies based in Mountain View (CA); Giants that have stood the test of time. It lifted my spirit and got me thinking. Given Twitter’s pessimistic authoritarian style and hypocrisy, will they stand the test of time?

I recalled a wise decision my wife and I made (over 10 years ago) to eliminate the idiot box (TV) from our home. We have not regretted it since. Books have replaced the space where the idiot box used to live.

Do we need Twitter? I don’t think so. It saps our energy and time. No business, big or small needs Twitter.

And now I am at peace.

~ Ernest

PS. This article was also published on Medium: https://medium.com/the-road-to-silicon-valley/your-twitter-account-has-been-locked-7bff4e69300d

Links mentioned in the article

About Veryfi (banned from Twitter for being 2 years old)

Veryfi, Inc. is a California, US-based mobile software automation company founded in December 2016 and backed by Y-Combinator inc other prominent investors in Silicon Valley. Veryfi helps Architecture, Engineering & Construction (AEC) workforce of all sizes to get access to Veryfi’s smart mobile tools to eliminate 90% of time wasted doing data entry (& chasing records), improve job costing and empower their financial prosperity. To learn more visit: https://www.veryfi.com/

Author: Ernest W. Semerda

Veryfi cofounder (#YC W17 cohort) ~ mobile automation software designed for the construction workforce. GSDfaster founder ~ be more productive. Follow me on Twitter: @ernestsemerda

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